Customize Your Canvas
Product Details
• 100% combed and ring-spun cotton (Heather colors contain polyester)
• Fabric weight: 4.2 oz./yd.² (142 g/m²)
• Pre-shrunk fabric
• Side-seamed construction
• Shoulder-to-shoulder taping
• Blank product sourced from Nicaragua, Mexico, Honduras, or the US
Turnaround & Timelines
We ship to the US, Canada, Australia, and New Zealand. Orders over $100 ship free.
Design Process:
After purchase, you’ll get a payment confirmation and an email from your assigned designer. In 2–4 business days, they’ll send your design draft for approval. You must reply with “APPROVED” to move forward.
Production & Shipping:
Once approved, production takes 1–3 business days. Then we perform quality checks and ship.
Estimated Delivery After Approval:
- 4–8 business days ($4.99–$6.99)
- 4–6 business days ($9.99–$12.50)
- 2–4 business days (currently unavailable)
Add “Skip the Line” at checkout to get your design proof within 48 hours (doesn’t affect shipping time).
⚠️ Note: Times may vary with demand. International customers are responsible for duties/taxes.
Shipping & Returns
All orders are custom-made, so once placed, they can’t be edited or canceled. Please double-check your order before checkout. If you spot a mistake, contact us immediately at returns@cottonfactory.shop.
Refunds & Cancellations
Our artists begin work right after your purchase. If you cancel, we can offer a partial refund, minus $35 for the design work already done.
fees are non-refundable.
$15 per new photo.
Damaged Items
If your item arrives damaged and it’s not your fault, we’ve got you covered.
✨ Here’s our feel-good solution:
We’ll ask you to donate the damaged item to a local charity of your choice and send us a quick photo of the donation receipt. Once we receive that, we’ll send you a brand-new item for free.
No returns. No waste. Just good vibes all around.
Please note: This policy is valid for 30 days after delivery. After that, we unfortunately can’t offer a replacement.
Design Approval
Your approval is required before production. If you haven’t heard from us within 3 business days of ordering, please check your spam or reach out using a different email.
Shipping Notes
Delivery times are estimates and may vary with demand. We do our best, but specific delivery dates aren’t guaranteed.
Less than 1% of customers claim our money back guarantee
Better than I imagined—my dog's face is spot on. But be aware my package looked like it went to war...but was ok at the end. Just a warning
Wore it out and everyone noticed the design! Family power !
Look at how Freed looks exactly like him ! OMG! Makes me laugh everytime i wear it!
Perfect stitching, and the fit is amazing too. Despite some comments online of it being too small
It's comfy, personal, and so well-made. I didn’t expect something so simple to be so menaingful to be honest
A really meaningful sweatshirt without being too much, as those we find on stores
I adore the artwork on my sweatshirt. And how you managed all our comments. You nailed it!
A small thing that means a lot. Based on your suggestion we even made a photoshoot! Look how it came out!!
My new go-to sweatshirt. Beautifully done. and the black spots are....spot on!! The only thing is that it took quite some more time than you said it would
Such a cool way to show off my babies. Its simple, though everyone asks me where i got it! Free advertising Cotton Factory
Love my sweatshirt so much and the stitched picture of my puppy and his name and ❤️ I miss him everyday and this helps -like hugs from him 🫶🏼thank you
Why Cotton Factory?
Other Brands
Retailer Stores
High quality premium hoodie
Review and approval beofre shipment
Thick embroidery for durability
Unlimited revisions of the design
Designs 100% hand-drawn by professional artists
Moments Worth Sharing
Share your favorite moments, the little ones that mean everything.
Frequently Asked Questions
What if I don’t like the Designs?
We offer unlimited revisions and a 100% satisfaction guarantee before your item goes into production. Our artists will work closely with your feedback until you’re completely happy with the result. Nothing gets made or shipped until you give full approval.
If you decide to use a new photo, a small fee of $15 per image applies, as it requires creating a brand-new drawing from scratch. We’re here to make sure your memory is captured perfectly.
Do you only create pet designs?
Not at all! While many customers choose to honor their pets, we also create beautiful one-line drawings of people, couples, babies, loved ones, and even special objects or moments. If it matters to you, we can turn it into art.
Do you offer refunds?
Since each piece is custom-made, we don’t offer full refunds once work has started. However, if you cancel early, we can provide a partial refund, minus $15 for the design work.
Once a product is produced or a digital file has been delivered, refunds aren’t possible.
If your item arrives damaged, we’ll replace it for free—and even invite you to donate the damaged one to a charity of your choice as a feel-good gesture. Just send us a photo of the donation receipt.