If you place the order on
14 May
You'll get your design by
16 May - 17 May
And shipped between
21 May - 27 May
How does it work ?
Step 1
Place your order including the picture you'd like to immortalize
Step 2
You'll receive the one-line design for review. Either approve it or request for changes
Step 3
Once we got your approval, it's time for our production team to get to it
The design team steps in!
After receiving your order, our team will create a one-line art and seek your approval within 72 hours
Unilimited revisions
Review the design and either request any changes or approve it; we'll proceed until you're satisfied.
From production to shipping
We embroider, quality-check, and ship it within 2 to 4 days. Track every step on the 'Track Your Order' page!
Because numbers matter!
At Cotton Factory, we believe transparency and communication are the key pillars of a strong brand—and when combined with a quality product, they’re the recipe for success
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Returning Customers - We’re not just making products - we’re building relationships.
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Referal intent - say they would recommend us to friends and family without hesitation
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Customer satisfaction rate - say they were very satisfied with their order and the overall experience
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Happy with Customer Support - because great service matters just as much as great products
Satisfaction survey from February to end of April 2025.
A thoughtful gift lives in the details. From the moment they unwrap it, they’ll notice the care in every stitch—the curve of their pet’s ears, the soft feel of the fabric, the memory brought to life. It’s more than a hoodie—it’s a hug they can wear.
Build your memory now!
Others
Retailers
High quality premium hoodie
(except specialty stores)
Review and approval beofre shipment
Min. 0.07" emboidery thickness for superior quality & longevity
Unlimited revisions of the design
Designs 100% hand-drawn by professional artists
(proudly supporting small up-and-coming artists)
See the art behind the heart
Every Line is a Memory
Your photo is our inspiration. With just one line, we capture a lifetime of love—and stitch it onto something lasting.
Your picture
Our craft
37K+ Happy Customers
Excellent 4.6
Real Reviews, Real Love
8.5 oz./yd.²
(288.2 g/m²)
Cotton/Polyester blend fleece
80%
Cotton
20%
Polyester
State of the art technology
Taking our products to the next level
We work with trusted production partners who meet our high standards for quality and reliability. With a 99.5% success rate in getting everything just right, we make sure your order is made with care and delivered smoothly—because every detail counts when creating something meaningful for you.
Have a question ? We are here to help.
If you dont find what you're looking for here check out our Global FAQ page.
If still you didnt find what you were looking for, our customer support is available Monday to Friday: 8am-8:30pm.
Tips & tricks to get the best one-line art design.
- We Love Faces: We focus on bringing out the best in faces, whether it's your pets or people, instead of the whole body.
- Simple Lines, Big Impact: Our art is all about simple, clean lines. We stick to one color and make it all about the shape, not the shades.
- Choosing the Right Background: Pick a background that's different from your subject so they really pop and don't blend in.
- Keep It Still: Try to use photos where your subject isn't moving much. If they're too blurry from movement, we might not get all the details right.
- Less Is More: Our designs look best when they're simple because we work with a certain thickness of line. Sometimes, we might have to skip the small stuff.
- Furry Friends: Long-haired pets are tricky for our one-line style. We'll do our best, but it's tough!
- Our Promise to You: At Cotton Factory, we might have to say no to some pictures if we're not sure we can make them look great. It's all about keeping our quality top-notch.
How do I get the size right?
Getting the right size will depend on how you like to use it. Anyhow we have put together our guidelines here
What is the reccomended care procedure for my hoodie?
- Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners.
- Tumble dry low, or hang-dry for longest life.
- Cool iron inside-out if necessary. Do not iron decoration.
- Do not dry clean.
How long does it take to get my oders?
- Design finalization (up to 72 hours) -> Our design team applies your name and date into our hoodie template;
- Production and Quality control (1 to 3 days)-> After the design is finalized we jump into production mode (including quality check by our quality team);
- Packaging and shiping (4 to 8 business days) -> Once production is done and quality is checked, we pack it, insert any gift cards you might've selected at checkout and ship it. We offer faster shipping options at the checkout.
Can i follow the status of my orders?
Yes, our comprehensive system allows you to follow your order every step of the way. From the moment you order, the design finalization, quality control, production, packaging, shipping, transit until is delivered.
Can I return my hoodie?
As you can understand these are unique pieces with specific information only relevant to you, therefore we do not accept any return of any customized product.
Though, we advise all our potential customers to properly review our size guide to avoid issues on the sizing and review the order before checking out.
